Acceptance of Terms

Welcome to the website of Keller Exteriors (“Keller Exteriors,” “we,” “us,” or “our”). By accessing or using our website, requesting services, submitting an online form, or otherwise communicating with us, you (“you,” “your,” “user,” or “customer”) agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional terms referenced herein.

If you do not agree with these Terms, please do not use our website or services. Your continued use of our website or engagement of our services constitutes ongoing acceptance of these Terms, including any future modifications.

These Terms apply to all visitors, users, and customers of Keller Exteriors.

Website Usage

The Keller Exteriors website is provided for informational purposes and to facilitate communication between you and our company. By using this website, you agree to the following:

You will use the website only for lawful purposes and in a manner consistent with these Terms.

You will not attempt to gain unauthorized access to any portion of the website, our servers, or related systems or networks.

You will not introduce viruses, malware, or other harmful code, or interfere with the proper functioning of the website.

You will not use automated scripts, scrapers, bots, or other tools to harvest data from this website without our prior written consent.

You will not impersonate any person or misrepresent your affiliation with any individual or entity.

We reserve the right, at our sole discretion, to restrict, suspend, or terminate your access to the website at any time and without notice if we believe you have violated these Terms.

Information published on this website, including descriptions of services, pricing, materials, products, promotions, and availability, is subject to change without notice. While we make reasonable efforts to ensure accuracy, we do not warrant that the content is complete, current, or error-free.

Scheduling and Appointments

Our website and other communication channels may allow you to request free consultations, inspections, project appointments, repair services, installation services, or estimates. By submitting a service request, you acknowledge and agree that:

A service request is a request only and does not constitute a confirmed appointment until acknowledged and scheduled by Keller Exteriors.

Appointment availability depends on crew schedules, geographic service area, weather conditions, material availability, project requirements, and demand.

Specific appointment or project start times are not guaranteed. We make reasonable efforts to accommodate urgent requests but cannot promise same-day or next-day service.

Service availability may vary by location. We may decline service in areas outside our normal service territory.

You agree to provide accurate contact information, property address, and a description of the project or issue when requesting service.

We reserve the right to reschedule, decline, or cancel service requests at our discretion.

If you cannot keep a scheduled appointment, you agree to notify us as soon as reasonably possible. Repeated missed appointments may result in service fees or refusal of future service.

Estimates and Pricing

Keller Exteriors may provide estimates for roofing, window replacement, siding, doors, gutters, storm damage repairs, exterior remodeling, installations, replacements, repairs, or other services. By requesting an estimate, you acknowledge and agree that:

Estimates are provided in good faith based on the information available at the time and are not binding offers unless reduced to a signed written agreement.

Estimates may change after on-site inspection, project evaluation, discovery of additional issues, code requirements, permit fees, material price changes, or unforeseen conditions such as concealed damage, structural deterioration, moisture damage, rotted materials, or non-compliant existing installations.

Pricing displayed on the website, in advertising materials, or in promotional offers is subject to change without notice and may not reflect current pricing.

Promotional offers, manufacturer rebates, discounts, and financing promotions are subject to specific terms, conditions, eligibility requirements, and expiration dates.

Final pricing will be provided in writing or otherwise documented before work begins, and authorization to proceed is required.

Sales tax, permit fees, disposal fees, delivery charges, material costs, and other charges may be applied where required by law or the specific project.

Financing Disclaimers

Keller Exteriors may offer financing options through third-party lenders or financial partners. By exploring or applying for financing, you acknowledge and agree that:

All financing is subject to credit approval by the third-party lender, not by Keller Exteriors.

Keller Exteriors is not a lender and does not make credit decisions. We do not control approval, denial, interest rates, repayment terms, or fees.

Advertised financing terms, including promotional interest rates or deferred payment plans, are subject to lender qualifications, promotional periods, and restrictions.

You are solely responsible for reviewing and understanding the terms of any financing agreement before signing.

Keller Exteriors makes no representation or warranty regarding the suitability of any financing product for your individual circumstances.

Emergency Service and Response Times

Keller Exteriors may offer urgent or storm-related services for roofing, exterior damage, leaks, and other property exterior issues. By requesting urgent or emergency-related service, you acknowledge and agree that:

Response times may vary based on crew availability, current workload, severe weather, road conditions, distance, material availability, safety conditions, and the nature of the issue.

We do not guarantee a specific response time for any service request, including those characterized as urgent or emergency.

Urgent, after-hours, temporary protection, storm-response, or emergency-related services may be subject to additional fees or charges, which will be disclosed before work begins where reasonably practical.

In the event of a life-threatening situation, fire, active electrical hazard, structural collapse, downed power lines, severe flooding, or other immediate danger, you should first contact 911 and the appropriate emergency service or utility provider before contacting us.

Keller Exteriors is not liable for damages, losses, or inconvenience resulting from response delays or service unavailability.

Storm Damage and Insurance Claims

Keller Exteriors may assist customers with property inspections, storm damage assessments, documentation, and coordination related to insurance claims. By requesting such assistance, you acknowledge and agree that:

Keller Exteriors is not an insurance company, insurance adjuster, public adjuster, attorney, or legal representative unless expressly authorized and licensed to act in such capacity.

We do not control whether an insurance claim is approved or denied, the amount of insurance coverage available, the amount paid by an insurance company, or the timing of any insurance payment.

Any information or assistance provided regarding an insurance claim is intended to support the repair or replacement process and does not constitute legal, financial, or insurance advice.

You remain responsible for reviewing your insurance policy, communicating with your insurance company, satisfying policy requirements, and paying any deductible or other amounts for which you are responsible.

Authorization by an insurance company does not automatically create a contract with Keller Exteriors unless a separate written agreement or work authorization has been accepted.

Warranties and Warranty Disclaimers

Keller Exteriors may provide written warranties on certain labor and installations as expressly stated in a written agreement, invoice, warranty document, or service contract. Manufacturer warranties on roofing products, windows, siding, doors, gutters, materials, and other products are provided directly by the applicable manufacturer and are subject to their individual terms and conditions.

EXCEPT FOR ANY EXPRESS WRITTEN WARRANTY PROVIDED BY KELLER EXTERIORS, ALL SERVICES, MATERIALS, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, KELLER EXTERIORS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Warranty coverage typically does not extend to:

Damage caused by misuse, neglect, abuse, accident, or improper use.

Issues resulting from improper maintenance or failure to follow manufacturer instructions.

Damage caused by hail, high winds, tornadoes, storms, flooding, fire, ice, falling objects, pests, or other events outside our control unless expressly covered by a written warranty.

Modifications, repairs, or installations performed by parties other than Keller Exteriors or an authorized service provider.

Pre-existing conditions or property components not installed, repaired, or serviced by Keller Exteriors.

Normal wear and tear, cosmetic changes, fading, or deterioration that is not covered by the applicable written warranty.

Specific warranty terms, durations, exclusions, and limitations will be set forth in the applicable warranty document, manufacturer warranty, service agreement, or contract.

Limitation of Liability

To the fullest extent permitted by applicable law, Keller Exteriors, its owners, officers, employees, installers, crew members, technicians, contractors, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of use, loss of data, property damage, business interruption, or personal inconvenience, arising out of or related to:

Your use of, or inability to use, our website.

Any services, estimates, inspections, communications, recommendations, or project-related information provided by Keller Exteriors.

Delays in scheduling, material delivery, project commencement, response, or completion of services.

Weather conditions, supply-chain delays, manufacturer delays, permit delays, or circumstances outside our reasonable control.

Any third-party content, services, products, manufacturers, insurance providers, or financing referenced on our website.

Any unauthorized access to or alteration of your transmissions or data.

In no event shall the total aggregate liability of Keller Exteriors exceed the amount actually paid by you to Keller Exteriors for the specific service giving rise to the claim, or one hundred dollars ($100.00), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.

Intellectual Property

All content on the Keller Exteriors website—including but not limited to text, graphics, logos, images, photographs, videos, icons, page layouts, design elements, software, and trademarks—is the property of Keller Exteriors or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, or create derivative works from any of the material on this website without the prior written permission of Keller Exteriors, except for limited personal, non-commercial use.

The Keller Exteriors name, logo, and all related names, slogans, and designs are trademarks of Keller Exteriors. You may not use these marks without our prior written permission.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, financing portals, manufacturer pages, insurance-related resources, review platforms, social media, or other resources that are not owned or controlled by Keller Exteriors.

We provide these links for convenience only. The inclusion of any link does not imply endorsement, sponsorship, or affiliation with the linked site.

We have no control over, and assume no responsibility for, the content, privacy practices, terms of use, or policies of any third-party websites or services. You access third-party links at your own risk and should review the terms and privacy policies of any third-party site you visit.

User Responsibilities

When using our website, requesting service, or engaging with Keller Exteriors, you agree to:

Provide accurate, current, and complete information when submitting forms, requesting consultations, requesting service, or making payments.

Promptly update any information that changes, such as your property address, phone number, or email address.

Provide safe and reasonable access to your property and the work area for inspectors, installers, technicians, contractors, and crew members.

Disclose known hazards on the property, including but not limited to pets, asbestos, lead paint, mold, structural concerns, electrical hazards, or unsafe conditions.

Obtain any necessary permissions if you are not the owner of the property where service is requested, such as landlord, property manager, homeowners’ association, or other required authorization.

Provide access to areas reasonably necessary to inspect or complete the agreed work.

Refrain from harassing, threatening, or otherwise mistreating Keller Exteriors employees or contractors.

Comply with all applicable laws when using our website and services.

Communication Consent (SMS, Email, and Phone)

By providing your phone number, email address, or other contact information to Keller Exteriors—whether through an online form, over the phone, in person, or otherwise—you consent to receive communications from us related to:

Appointment confirmations, reminders, and rescheduling.

Inspection, consultation, and project updates.

Crew arrival, installation, and scheduling notifications.

Estimates, contracts, invoices, financing, and payment-related messages.

Customer service follow-up and satisfaction surveys.

Promotional offers, maintenance reminders, and company updates where permitted by law.

SMS / Text Messaging: Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP to any message you receive from us. Reply HELP for assistance. Opting out of marketing messages does not opt you out of transactional or service-related messages necessary to provide ongoing service.

Email: You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Phone: Calls may be recorded for quality assurance, training, and recordkeeping purposes where permitted by law.

By providing consent, you confirm that you are the authorized user of the phone number or email address provided and that you have authority to consent to communications at that contact point.

Online Forms and Submissions

When you submit information through any online form on our website, including consultation requests, service requests, contact forms, estimate requests, quote requests, career applications, or inquiries, you agree that:

The information you provide is truthful, accurate, and submitted by you or with proper authority.

Submission of a form does not create a contractual relationship and does not guarantee a scheduled appointment, project, service, estimate, or response.

We may use the information you submit to respond to your request, schedule a consultation or appointment, communicate with you, and as otherwise described in our Privacy Policy.

Information transmitted over the internet is not guaranteed to be secure. While we use reasonable measures to protect your data, we cannot guarantee absolute security.

Career and Employment Applications

If our website allows you to submit a job application, résumé, or other employment-related materials, you agree that:

Submitting an application does not create an employment relationship or guarantee an interview, offer, or position.

You will provide truthful and accurate information regarding your qualifications, work history, experience, licenses, certifications, and credentials.

All employment decisions are made by Keller Exteriors in accordance with applicable federal, state, and local employment laws.

We may retain submitted application materials in accordance with our internal policies and applicable law.

You may be required to consent to a background check, drug screening, driving-record review, license verification, or other pre-employment screening as a condition of consideration or hire, where permitted by law.

Payment Terms

Unless otherwise agreed in writing, payment for services is due according to the payment schedule stated in the applicable estimate, proposal, work authorization, invoice, financing agreement, or service contract. By engaging Keller Exteriors for services, you agree that:

You are responsible for all charges incurred for authorized work, including labor, materials, products, equipment, permit fees, disposal fees, delivery charges, and applicable taxes.

Deposits, progress payments, or final payments may be required as specified in the applicable written agreement.

We may accept payment by approved methods, which may include cash, check, credit card, electronic transfer, or third-party financing.

Returned checks, declined payments, or chargebacks may be subject to additional fees as permitted by law.

Past-due balances may accrue interest at the maximum rate permitted by applicable law and may be referred to collections.

You are responsible for all reasonable costs of collection, including attorney’s fees, where permitted by law.

A signed estimate, proposal, work authorization, invoice, contract, or service agreement constitutes your acceptance of the applicable charges and these payment terms.

Project Changes and Additional Work

Changes to the original project scope may affect pricing, materials, scheduling, and completion dates.

Additional work requested by the customer or required because of concealed damage, structural conditions, code requirements, or other conditions discovered after work begins may require a written or documented change order.

Keller Exteriors is not obligated to perform work outside the agreed project scope unless the additional work is authorized.

Any change in materials, products, colors, specifications, or project scope may affect the total project cost and completion schedule.

Materials and Product Availability

Materials, products, colors, brands, styles, and product specifications are subject to availability.

Keller Exteriors may recommend or use a reasonably comparable substitute when an originally selected product is discontinued, unavailable, delayed, or otherwise cannot reasonably be obtained, subject to customer approval where required.

Manufacturer production schedules, transportation delays, weather events, supply-chain disruptions, and other circumstances outside our control may affect delivery and installation schedules.

Variations in color, texture, grain, finish, or appearance may occur between product samples, digital images, and installed materials and may not constitute a defect.

Weather and Project Delays

Exterior construction and installation work may be affected by weather and site conditions.

Keller Exteriors may postpone, suspend, or reschedule work when weather, property conditions, safety concerns, material availability, permit requirements, or other circumstances make performance unsafe, impractical, or impossible.

Estimated project dates and completion schedules are provided in good faith but are not guaranteed unless expressly stated in a signed written agreement.

Keller Exteriors is not responsible for delays caused by severe weather, storms, acts of God, government action, permit processing, material shortages, manufacturer delays, labor shortages, transportation disruptions, or other events beyond our reasonable control.

Service Agreements and Maintenance Plans

Keller Exteriors may offer maintenance plans, inspection programs, service agreements, or other programs. The specific terms of any such agreement—including covered services, frequency of visits, duration, fees, renewal, cancellation, and transferability—will be set forth in a separate written agreement provided at the time of enrollment.

In the event of any conflict between these Terms and the terms of a specific service agreement, project contract, work authorization, warranty, or maintenance plan, the specific written agreement shall control with respect to the subject matter it covers.

Governing Law and Dispute Resolution

These Terms and any dispute arising out of or related to your use of our website or services shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of laws principles.

You agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the appropriate state or federal courts located in or serving Tulsa County, Oklahoma, and you consent to the personal jurisdiction and venue of such courts.

The parties agree to attempt to resolve disputes informally and in good faith before initiating any legal action. Nothing in this section shall prevent either party from seeking injunctive or equitable relief in a court of competent jurisdiction.

Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if not possible, severed. All remaining provisions shall remain in full force and effect.

Updates to These Terms

Keller Exteriors reserves the right to update, modify, or replace these Terms at any time and at our sole discretion. When changes are made, we will update the “Last Updated” date at the top of this page.

It is your responsibility to review these Terms periodically. Your continued use of our website or services after any modification constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of our website and services.

Entire Agreement

These Terms, together with our Privacy Policy and any written estimate, proposal, project agreement, service agreement, work authorization, financing agreement, warranty, or signed contract between you and Keller Exteriors, constitute the entire agreement between you and Keller Exteriors regarding the use of our website and services and supersede any prior agreements or understandings, whether written or oral, on the same subject matter.

Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Keller Exteriors
8211 E. Regal Place, Suite 100 #2067
Tulsa, Oklahoma 74133

Phone: (918) 800-9727
Email: rkeller@kwcustomwindows.com
Website: kellerexteriors.com

Keller Exteriors is a full-service exterior contractor serving Tulsa and the Greater Tulsa Region, providing roofing, windows, siding, doors, gutters, storm damage assistance, and other exterior home improvement services.